You can return an item for any reason (simply just don’t like it, etc) 5 days from receipt of the item.If you choose an expedited shipping option and the item does not get to you in the designated timeframe, we will do our best to refund you the cost as long as the shipping provider allows for a refund - (they will deny a service refund for any items that have a large package surcharge - usually applies to most acoustic guitars and basses.) If your item is damaged in shipping, please contact us so we can assist.
Although issues do happen, we put a strong emphasis on fantastic shipping practices to make sure your new instrument gets to you safe and sound anytime you order from Ish Guitars. All items are fully insured in shipping, worldwide.If your guitar starts buzzing after a couple weeks, CALL US, we can talk you through a quick adjustment of the truss rod due to a change in climate after it leaves our humidified facility. All new AND used items are fully inspected, setup, and maintained for full 100% playability and electronic functionality by our in-house tech when they ship.We need to be notified of shipping damage or issues with the item within 48 hours of item receipt in order to process your request in a timely manner. Call us with ANY issues - we want to help you! If an item is damaged in shipping or the wrong item is shipped, we will always accept a return at $0 cost to you (we will cover return shipping, and charge no restocking fee no matter the payment method, etc) AND/OR offer a partial refund to fully cover the issue. RETURNSĭue to a change in refund policy by our payment processors and PayPal, we must update our return policy to include a 3-10% restocking fee in some cases (see item 4 and 8). All delivery changes (hold for pickup, address change, etc.) must be requested before your purchase leaves our store, otherwise, they are the responsibility of the customer. Please note: Tracking numbers usually take 24 hours before they appear in FedEx/UPS/USPS systems. You will receive a tracking number as soon as your order ships. Always have shipments on the truck the same (by 2pm ET) or next day.Instruments are packed so there is no movement in the outer box, and/or inside the case (this is the key!).All shipments (besides inexpensive accessories) are shipped with a signature required, no exceptions.We only ship instruments and amps with FedEx or UPS.After learning from shipping thousands of guitars, we have come up with a few shipping rules: We put a strong emphasis on fantastic shipping practices.
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